Delete your Dayplan account

You can request deletion of your Dayplan account and associated data at any time, even if you have uninstalled the app. This applies to Dayplan on Android, iPhone, iPad, Mac, Windows, Linux, and the web.

How to request deletion

• Email support@dayplan.do with the subject Delete my Dayplan account. If possible, send it from the email address on your Dayplan account.
• If you cannot access that email address, tell us the account email in your request. We will ask you to verify that you own the account before deleting it. Do not send us your password or verification codes.
• We will confirm the request and complete deletion within 30 days after verifying account ownership, except for data we must retain to comply with law.

If you pay for Dayplan through Google Play or the App Store, cancel your subscription in that store before requesting deletion to avoid future renewals. You can still request deletion if you need help with the subscription; mention it in your email.

What we delete

We delete your Dayplan account and the personal data associated with it from our active systems. This includes your profile and sign-in information; tasks, plans, notes, pages, goals, habits, and other content you created; Coach conversations; synced calendar copies and connection credentials; and other connected-app data associated with your account. We also ask service providers acting on our behalf to remove the associated data they hold for us.

What we may keep

We may retain limited records when required for legal, tax, accounting, security, or fraud-prevention purposes, such as transaction records. Those records are kept only for the period required for those purposes. Residual copies in backups are purged on our rolling backup cycle. The deletion of active account data is completed within 30 days; legally required records and backup copies may remain longer under these limited conditions.

To remove individual tasks or request deletion of specific data while keeping your account, see Delete Dayplan data. For more detail, see our Privacy Policy. If you have a question about deletion or retention, email support@dayplan.do.